Frequently asked questions

Payments

What payment types you accept?
We only accept major debit and credit cards: Visa, American Express, Mastercard, Discover, JCB & Diners.

Can I pay cash in delivery?
No, we only accept card payments.

Shipping

Is there extra charge for shipping?
No, we only do free shipping.

I urgently need your vanilla. May I pay extra for a faster shipment?
Sorry, currently that option is not available. Try to find a store near you.

I live outside the Contiguous United States, can you ship me your product?
Sorry, currently that option is not available.

Product

I’ve received your package and the product is broken or leaking, what do I do?
We like to give all our customers a great experience. Please take multiple photos from different angles and send them to hello@bobbagrans.com, with your order number and a description of the state of the product, so we can take care of it as fast as possible.

Security

Is the communication with the server secure?
Yes. We enforce secured communications and you can always check the state of our SSL certificates.

Does Bobbagrans.com store my payment information?
No. All payment information is managed by Stripe that is seamlessly integrated with our website to make your experience easier.